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Category Archives: Small Business Planning

Genetic Nondiscrimination Law Affects Many Work Practices

Take steps now to avoid running afoul of the Genetic Information Nondiscrimination Act(GINA), which prohibits discrimination in health coverage and employment on the basis of genetic information. Title II addresses discrimination in employment, and prohibits employers from acquiring genetic information about employees, and from using genetic information for hiring, firing or promotion decisions, and for any decisions...

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Is Your Company Facing a Cash Flow Crunch?

Cash flow is always an important element in the smooth and successful operation of your business and is particularly key in meeting opportunities and demands. Generating sales and managing operations are, of course, also important, but ensuring that that cash from those sales is collected and that your company’s daily cash flow needs are managed efficiently and...

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The Six Stages of World-Class Customer Service

Customer loyalty may seem like a myth from the distant past. In these days of intense competition — both from brick-and-mortar businesses and e-commerce operations — a company either provides quality customer service or pays the price of failure. That’s simply because today’s customers demand it. If they don’t get the service they want from you, they know...

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