| Do We Follow Through on Our Sales Promises?
1. Do you think all employees are familiar with our company's sales pitches for every product and service?
____ Yes ____ No
2. How well does the sales department communicate customers' needs to the rest of the company?
____ Extremely well. We have written communications and meetings, when necessary, so that salespeople can convey individual customer's needs.
____ Very well. We rarely have miscommunications about what our customers need.
____ Adequately. We have occasional miscommunications.
____ Inadequately. We often have miscommunications.
3. Do salespeople create difficulties for employees in other departments?
____ Yes ____ No
If yes, please specify what the difficulties are:
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4. Does the sales department correctly complete necessary sales documents on a timely basis?
____ Yes, always ____ Usually ____ Sometimes ____ Never
5. Does the sales department handle customer complaints promptly and satisfactorily?
____ Yes, always ____ Usually ____ Sometimes ____ Never
6. Does the sales department have a good reputation within your department?
____ Yes, very good ____ Good ____ Okay ____ No
7. From your experience, do our customers have a favorable impression of our sales department?
____ Yes, very good ____ Good ____ Okay ____ No ____ Don't know
8. Any additional suggestions on how we can improve customer service and fulfill all our promises? Thank you for your help.
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